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FAQ
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After the order is sent, the email will automatically send the tracking number to you, and you can use this tracking number to track. If you cannot receive the email, please contact us as soon as possible and we will track the logistics information for you.
In North America, we deliver to Continental United States. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions.
Zerano offers a one-year warranty on all e-bikes, for more specific warranties, please check the warranty policy.
Customers are allowed to submit a return request within 14 days of delivery via zeranoebikes@gmail.com. For more specific return and refund, pls check our return policy.
Zerano's warehouse is located in Sorrento Valley, San Diego CA 92121
customer support number +1 (682) 233 4851. Available time: Mon. to Fri.: 7:00 AM - 7:00 PM (PST)
Please contact us after you receive your order through email: zeranoebikes@gmail.com. We will send you the invoice.
Your order will be delivered to your provided address within 1-5 days. For the security of your bicycle purchase, a signature will be required upon delivery. We use major shipping carriers such as FedEx Ground, UPS, and DHL for our deliveries.
Yes. You can get your bike delivered same day or next day if within 60 mile radius of Sorrento Valley San Diego 92121
No, we are sorry to tell you that we cannot make any changes after order placed, please double check your address, phone number, order detail, and other information ASAP once the order is placed. If you discover a mistake with your purchase, please contact our customer service team immediately.
Your order can only be canceled before it ships. To cancel the order, please email us: zeranoebikes@gmail.com. Canceling order requests may not be available during the weekend or holiday.
Please contact our customer service at zeranoebikes@gmail.com to return or replace your product, for more detailed refund policy, check HERE.
Your e-bike will arrive partially assembled. There are just a few pieces to put into place once you take the bike out of the box. For unboxing and setup instructions please follow the guides provided in the box
Here are our policies about shipping, return & refund, warranty.
We do offer financing. You can have direct access to Shoppay. Be sure to select Shoppay at checkout and you will be taken to secure payment process.
For step-thru model, height range from 5 '1'' to 6' 5"; For step-over model, height range from 5 '1'' to 6' 5".
About 4-5 hours.
The top speed of Zerano Ebikes are 28mph and the range is 65 miles.
The Zerano Z1 bike has a 1000w motor and hydraulic disc brake. The Zerano Quest and Cali Cruiser bike has a 1000W motor and hydraulic disc brake as well.
Zerano can provide accessories for you to replace. For ebike repair, just contact our customer service at zeranoebikes@gmail.com, we will try our best to help you out!
Yes, our ebikes are IP6 waterproof. You can ride our Zerano bikes in the rain or through a puddle. Do take note that we do not recommend riding during heavy rain due to safety reasons. Also, do not use high-pressured jets to clean the bike. This is to avoid damaging the electrical components.
Yes, the seat is not fixed, the seat can be replaced and the height adjusted.
We recommend professional servicing every 6 months or after 1,000 miles of riding. Zerano can provide accessories for you to replace, just contact our customer service at zeranoebikes@gmail.com for more details.
Yes! The Zerano Z1 & Quest are designed for off-roading. The fat tires and 1000w motor will ensure that you are in control when taking to the trails.
1. Regularly applying lubricant.
2. Checking all bolts and screws on electric bike for tightness.
3. Clean the e bike often.
4. Checking and maintaining the proper tire.
5. Regularly checking and replacing brake.
1. Use original battery charger, use of other models or brands may bring about safety issues;
2. Don’t run out of the battery for your each ride. Normally when the battery power comes to 20%, try to fully charge the battery to prolong its life span.
3. Do not leave batteries unused for extended periods of time. Charge or discharge the battery to approximately 50% of capacity before storage. Charge the battery at least once per two months. Store the battery separately from the product in a dry and ventilated environment.